Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
What materials are used in FYMJewelryDesign pieces?
We use high-quality materials including 14k gold-filled, 925 sterling silver, and ethically sourced gemstones to ensure your jewelry remains beautiful and skin-friendly for years to come.
How long does shipping take?
Most orders are processed within 1-3 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-21 business days depending on the destination.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place and clean gently with a soft microfiber cloth after each wear.
Do you offer custom designs?
Yes! We love creating unique pieces. Please contact us through our 'Custom Order' form with your ideas, and our designers will work with you to bring your vision to life.
What is your return policy?
We accept returns and exchanges on unworn items within 30 days of delivery. Please note that custom-made pieces and earrings are final sale due to hygiene and personalization reasons.
Is your packaging gift-ready?
Every FYMJewelryDesign order arrives in our signature eco-friendly jewelry box, making it ready for gifting immediately upon arrival.